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Celista Landing

Office: 604.924.0400
Toll-Free: 1.866.924.0400
Cell: 604.218.8111
     
 
 
 

VERY IMPORTANT

PLEASE READ CAREFULLY

Welcome to our home on beautiful Shuswap Lake. We are a small Canadian owned and operated family business and we have been working very hard in anticipation of your arrival. Our wish is that you have a wonderful, relaxing and enjoyable vacation taking in all of the unique opportunities that this area has to offer.

Celista Landing and Saratoga Resort & Marina are family oriented developments. We do request your co-operation to ensure that everyone has a good time. Please do your part to allow us all to enjoy a fun filled safe summer !

GUEST STAY AGREEMENT

WHEN YOU RESERVE A BOOKING ONLINE WITH SHUSWAP HOLIDAYS FROM THIS WEBSITE 

YOU AGREE TO THE FOLLOWING POLICIES

Each time you access and use this Web Site and/or the content, you signify your acceptance and agreement, and the acceptance and agreement of any natural person, incorporated or unincorporated entity you purport to represent, without limitation or qualification, to be bound by these Policies, and you represent and warrant that you have the legal authority to agree to and accept these Policies on your own behalf and on behalf of such natural person, incorporated or unincorporated entity you purport to represent.

 The following policies are firm and agreed to by the contracting guest when booking our townhouse. If we find that you are in violation of any these policies prior to or during your reservation dates, we will cancel your reservation, without a refund. Please read these carefully and contact us if you have any questions or concerns in this regard, or require any clarification on any of these policies. These policies apply to all guests and any visitors to the property. The contracting guest will be held financially liable for any costs as a result of breach of these terms.

CHECK IN INFORMATION, DELIVERY OF INSTRUCTIONS AND ACCESS INFORMATION: Complete resort information, arrival / check in instructions with coded access info will be emailed to you upon final payment.

PAYMENT: Upon making your reservation, we require a deposit of 50% of your total payment. The balance of your payment is due 60 days prior to arrival. Your payment may be made by personal cheque, Interac bank transfer or money order.

LATE RESERVATION PAYMENTS: If payments not received by the required due date printed on your invoice your reservation will be cancelled.

CANCELLATION POLICY: (Please read Carefully) All deposits and balance of payments are non-refundable unless your reservation can be replaced less a 25% administration fee. We will however attempt to resell the reservation time booked if you have to cancel. If the townhouse is re-booked we will issue you a cheque for the balance less 25% administration fee.  Reservations cannot be canelled due to weather conditions, flooding, forest fires or any other act of god.  All cancellations must be in writing. We recommend you purchase cancellation insurance for all holidays in case of any unexpected events.

CHECK IN TIME: 4 pm strictly enforced. Early check in possible if confirmed in advance.

CHECK OUT TIME: 10 am strictly enforced. Late check out possible if confirmed in advance.

MAXIMUM NUMBER OF GUESTS: Celista Landing Townhouse (A) holds a maximum of 6 overnight guests and Celista Landing Townhouse (B) holds a maximum of 4 overnight guests. Saratoga Resort #8 and #12 hold a maximum of 8 overnight guests each. Exceeding this overnight number will result in the eviction by our security company.

DAMAGE DEPOSIT: There is a $1000.00 Damage Deposit required and dated 60 days prior to check-in. The damage deposit cheque will be held in trust and refunded upon inspection of the townhouse and its contents.

SMOKING: The townhouse is non-smoking. Smoking inside the unit will result in an automatic loss of the damage deposit. If you do smoke please smoke outside away from other townhouses.

TERMS OF EVICTION: Excessive noise, disturbing the peace, smoking, threat of common or private property damage, disobeying of the pet policies, excess of overnight allowable guests without our permission will result in legal eviction by the security company plus loss of your damage deposit. Please be considerate of other guests and owners staying in the complex.

HOUSEKEEPING: Complimentary upon arrival and departure. Townhouses are to be maintained by the guests. As a courtesy to our housekeeping staff, please clean and replace all dishes into the cupboards before departure.

  • There will be a $30.00 charge for unloading the dishwasher or dirty dishes left in the townhouse.
  • Please leave townhouse in clean condition after departure except for soiled linens and towels.
  • Towels are supplied in the bathrooms (one set per guest). These are to be maintained by the guests. Any towels missing from the unit will be charged back to the guest in the amount of $30.00 each.

MINIMUM BOOKING AGE REQUIREMENT: 25 must be a responsible adult.

DELAYED ARRIVALS: We are not responsible for delayed arrivals.

PROPERTY DAMAGE (Booking guest is fully responsible): Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost, broken or missing common or private property items, smoking inside the townhouse, pets inside the townhouse and all charges relating to security company or police involvement regarding occupant's behaviour while in the townhouse or on common premises.

LIABILITY: We are not responsible for any bodily harm to guests or guests of guests while they are on our property or at any location in Celista Landing or Saratoga Resort and Marina.

RESERVATION CHANGES: Reservations may be changed in compliance with our cancellation policy.

REFUSAL OF BUSINESS: Past guests responsible for damage, missing items or property policy violations in this property, or any other property as reported by other owners, will be refused rentals in the property. Any guest who is deemed to represent any policy violation risk will be cancelled and issued a full refund within 48 hours of their deposit paid.

POLICY UPDATES: Policies are subject to change without notice.

DOCK: No lifeguard on duty (accompany children at all times). Use dock at your own risk. The dock is a private dock to be shared by other guests. No diving, running or horseplay on the dock. Dock space is limited to one boat or personal watercraft per townhouse. Neighbouring docks are private property, do not use.

CAMPERS, RECREATIONAL VEHICLES OR TENTS: Strata Rules absolutely prohibits any campers, recreational vehicles or tents to park or be set up on the strata property which is all parking area around the townhouses and grass area. If this rule is not obeyed you will loose your damage deposit and the camper, RV or tent will be removed at owners expense.

PET POLICY: We recognize that many people travel with their pets but we also recognize that many people have allergies or other issues. Therefore we have certain units that are pet friendly and others where pets are not permitted. Shuswap Holidays may refuse accommodation to any pet, for any reason, at it sole discretion. Should permission for a pet stay be granted, the following must be met. 

The owner will supply bedding, food and water dishes and pet food.

The pet must not be left unattended within the townhouse or anywhere on the resort property.

The pets behavior must not be allowed to impact the quiet enjoyment of the resort or other guests.

Pets must be on a leash at all times while on resort property.

The owner will be responsible for disposing of their pets waste deposited on resort property.

Pets are not permitted on the furniture or beds.

The owner assumes full responsibility for any damage caused, or excessive cleaning, for whatever reason, as a result of the pet. 

An additional charge of $150.00 will be applied to the base rental for extra cleaning and pet stay fees.

FIREWORKS: CSRD bylaws absolutely prohibits any Fireworks to be set off.   This rule is in place to protect owners and guest’s boats from being damaged from falling sparks and the risk of fire or forest fires. If this rule is not obeyed you will be assessed a fine from the strata management corporation and loose your damage deposit.

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THESE POLICIES PLEASE CONTACT

BILL WISHART.


ADDITIONAL POLICIES FOR CELISTA LANDING GUESTS ONLY

DOCK: No lifeguard on duty (accompany children at all times) Use of dock is at your own risk. The dock is a private dock to be shared by each Townhouse A & B (Upstairs & downstairs) No diving, running or horseplay on dock. Please be considerate of other guests. Dock space is limited to one boat or personal watercraft per townhouse. Neighboring docks are private property, do not use.

BUOYS: Boaters should always use buoy at night time or during stormy weather. Watch for changing weather. The buoys for Townhouse A & B are the large white floats with 12 on the top which are slightly to the left of the townhouse. Only one buoy is available for each townhouse. They are marked 12.

ROWBOAT: Use of rowboat at your own risk. Always where a life jacket. Children are not permitted to use the rowboat. Use the rowboat to return from the buoy once you have anchored your boat. Please be considerate of other guests who need to use the rowboat.

PARKING: You may park on the side of the townhouse or on the left side of the pull in driveway. Boat trailers and overflow parking is located across the Hwy. to the right at the corner of (Squilax Anglemont Hwy & Meadow Creek Road). There is an open lot that is owned by Celista Landing.

IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING THESE POLICIES PLEASE CONTACT 

BILL WISHART.



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